Delivery & Returns

Delivery Timeframe

Delivery within 48 hours within the Western Cape.

Subject to stock availability.


Oxbow will accept most defective products that are returned within 7 days of the invoice date. A credit, replacement, exchange or repair will be issued. After 7 days, only the Oxbow warranty applies. If a product arrives damaged, please refuse the product upon original delivery attempt. If damaged products are accepted from the carrier, the damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Oxbow within 24 hours of delivery pick-up of damaged products. Return your product in its original box unopened within 5 days. You are responsible for the courier fee for returning the product, and you are strongly advised to purchase full insurance to cover any loss or damage to your item(s) in transit. All accepted returns are subject to a minimum 15% handling fee. Oxbow must receive your product within 5 days of invoice date to be eligible for a credit or exchange.