One partner, every connection covered. Oxbow’s complete business telecoms solution brings cloud voice, business fibre, UCaaS and APN failover together under a single managed service. Instead of juggling multiple vendors, contracts and support lines, Oxbow becomes the one partner accountable for how your business connects, communicates and stays online, wherever you’re based in South Africa.
Oxbow’s cloud-based business phone systems, powered by 3CX, let your team make and take business calls from anywhere with an internet connection, whether they are at a desk phone in the office, on a laptop at home or on the road using the 3CX iOS and Android app. Because the system lives in the cloud, there is no on-site PABX to maintain and no hardware headaches, and every extension, call flow and greeting is configured around how your business actually handles its calls.
Oxbow’s business fibre keeps your team connected and productive with faster loading, uploading and downloading speeds, so cloud applications, video calls and large file transfers run without the lag that slows a working day down. Every connection is business-grade fibre backed by service level commitments, with installation managed by Oxbow from order to go-live, and because your fibre sits alongside your voice and failover with one provider, there is one team accountable whenever you need help.
Oxbow’s VoIP and SIP trunking solutions can cut your monthly call spend by up to 40% by moving your business calls off traditional lines and onto your internet connection, without giving up business-grade call quality. Lines can be added or removed instantly as your business grows or your needs change, so you only carry the capacity you actually use, and the same setup scales comfortably from a single office to multiple branches.
Oxbow’s business APN failover keeps your business connected even when your primary internet line goes down, whether that comes from a cable cut, a fibre outage or loadshedding taking out local infrastructure. The dual failover system automatically reroutes calls via secondary cellular paths for close to 100% uptime, with no manual switch for anyone to flip, so your clients still get through and you never miss an incoming call.
Oxbow’s Unified Communications as a Service (UCaaS) brings voice, video and messaging together on one unified cloud platform, delivered via 3CX, a solution trusted in more than 190 countries. Instead of your team switching between separate phone, meeting and chat tools, everything runs in one place, which reduces the friction of managing multiple systems and keeps collaboration simple across your whole business, whether your people are in the office, working from home or spread across branches.
Oxbow’s technicians are fully certified across every telecoms platform and hardware brand we deploy, so the team supporting your system knows it inside out. Our support team resolves over 90% of queries remotely, with an average fix time of 10 to 20 minutes, and dispatches an engineer fast when a site visit is needed, all backed by our No Service – No Pay commitment that puts our service standards in writing.
We assess how your team actually works and where you're planning to grow, then build a telecoms stack around it, not a generic bundle.
Voice, fibre and failover, sourced from specialist providers and delivered under a single unified contract. One invoice, one number to call, one team accountable.
A fibre outage doesn't have to mean a silent phone. Oxbow's APN voice failover automatically reroutes calls via mobile backup, built into every deployment as standard.
Add a new user, extension, or entire branch in minutes, not weeks. Built for hybrid and distributed teams from the ground up.
A solution built around your business, delivered by one accountable provider, only means something if it holds up in practice. Because Oxbow owns the whole stack, from fibre to voice to failover, there’s no vendor handoff when something needs fixing: one call resolves it.
The APN voice failover behind your always-on setup isn’t a manual switch you have to remember to flip; it activates automatically, so zero downtime is the default state, not something you have to manage into existence. And because the platform scales with you as standard, that same crystal-clear communication doesn’t degrade as you add users, sites, or provinces. It’s the same experience at 10 employees or 500.
Telecoms technology moves fast. If your phone system or connectivity setup is more than three years old, your business is likely missing out on cost savings and call quality that modern cloud telecoms platforms deliver as standard. Watch for these five warning signs:
Frequent connection drops or choppy audio disrupt client calls at the worst possible moments. Every dropped call is a conversation you have to restart, and a client left wondering if they can rely on you.
Ageing PABX hardware doesn't fail gracefully. Parts get harder to source, call-outs get pricier, and the bill for keeping it running creeps up every year with no ceiling in sight. At some point the maintenance spend stops being a cost of doing business and starts being the reason you can't budget for anything else.
If a call can only be answered from a desk in one specific building, you've already limited who you can hire and how your team can work. As hybrid arrangements become the norm rather than the exception, that kind of rigidity quietly narrows your talent pool and slows down how fast people can respond to clients.
Opening a new branch, adding a team, or expanding into another province shouldn't hinge on cabling and a technician's diary. Physical infrastructure ties your growth plans to someone else's schedule, and every week spent waiting on installation is a week your competitors aren't.
Most businesses only discover they had no failover the day the power goes out or a cable gets cut, and by then the cost is measured in missed calls and lost deals, not line items. Redundancy is one of those things that's invisible when it works and very expensive the one time it doesn't.
Yes. Adding and removing members into your 3CX system is very easy compared to traditional analogue systems. The business creates the employee an account, assigns extensions, and the port is integrated with CRM systems and ready for use.
Yes. Number portability (porting your existing landline or geographic numbers to the new VoIP platform) is standard practice. Oxbow facilitates the transfer of this data.
From initial site assessment to full installation, you can expect a timeline of 3-4 days to fully upgrade your entire communications system, often even less. Additionally, we plan our installations and changeover during non-business hours to ensure you are not missing out on any business phone calls.
Our telecoms team practices a seamless cut over to existing networks meaning we will use the existing connectivity-infrastructure already present in your environment, no rewiring. Should the existing infrastructure not be sufficient (determined in site inspection) Oxbow can upgrade this for you.
Oxbow employs a dual failover system with both APN Failover as well as secondary connectivity failover. This provides a near 100% uptime.
