We believe customer service is key and the best product is essential, yet nothing is more important than our people. Every single person employed at Oxbow is our greatest offering.
This is how we have managed to quadruple our business in three short years while the market is shrinking, by attracting the perfect staff with attractive pay plans and sharing the profits when targets are exceeded.
Staff retention is vital to keep our continuity with our customer partnerships and we work very hard to be both the favourite supplier and more importantly the favourite employer in the country.
Happy staff look after customers better and have a will to want to help rather than a pressure to have to help. That is what makes us different and sets us apart. From the smile you hear over the phone at reception to the young lady that visits you after the installation to fill in the post installation certificate.
Nothing happens here by default. It is all a clearly planned passage to success that we spend hours discussing, designing and implementing. We have the desire to be the best company in the world and won’t stop until we are.
Oxbow is a company run by our people who have a mutual desire to help our customers enjoy an extraordinary experience.