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Payment & Refunds

What are my payment options?
We offer a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks), Masterpass, credit facility mobicred and digital payment method Bitcoin.

Credit & cheque cards

payment types webpage-visa and mastercard
Credit cards are well known and a de facto online payment method the world round. We process local and international credit cards and cheque cards, with a variety of fraud protection mechanisms in place to protect sellers against costly chargebacks.

Instant EFTPayFast payment methods Instant EFT logo

Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information. Learn more.

Bitcoin

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Bitcoin is an innovative digital payment method, performed over a peer-to-peer network. Sellers can now receive payment from buyers who hold Bitcoin. The seller receives payment in South African rand; the buyer simply transacts at the current rate of exchange.

mobicred

mobicred is an online account that gives buyers access to credit, which they can use on PayFast. The facility works in a similar fashion to retail store credit: only online. Sellers can choose to enable/disable mobicred on their PayFast accounts and there is no risk of default or repudiation to them. Learn more.

ATM debit cards (via Visa Electron and Maestro)

You can accept payment from Visa Electron and Maestro issued debit card holders. Buyers enter their debit card and mobile phone number and then authenticate the transaction on their phone. The system works with devices on the Vodacom or MTN network and with debit cards issued by Absa, Nedbank, Standard Bank, and more.

Masterpass

masterpass logo

Masterpass is a simple, convenient, trusted digital wallet from MasterCard for faster, safer shopping at online merchants. A digital wallet makes online shopping safer and easy by storing payment information in one secure place.

Scode

SCode is a unique payment platform that allows customers to pay for their online purchases in-store at one of more than 6,000 retail outlets across South Africa.

Why haven't I received my payment confirmation email?
You’ll receive your payment confirmation email once we’ve received payment. If you haven’t received it yet you can check your Order History under your Oxbow account profile to make sure your payment has been processed successfully.

Email supplies@oxbowsa.co.za

Why isn't my coupon code working?
Coupons have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.

These should have been issued to you along with your code. Please make sure that you meet all these requirements when trying to redeem your coupon code in the Coupon Code box at checkout.

How do I get a refund?
Due to the nature of our business, we only give a store credit as refunds. No CASH refunds will be made.

Email supplies@oxbowsa.co.za  with the copy of the invoice within 7 working days of the order received with your reason for the refund requested.

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