Oxbow went out of their way to find and install solutions that worked for us.
Only Oxbow came through with a comprehensive solution that went well beyond the standard box drop service from most suppliers, and that attention to details and service has continued to this day.
When it comes to service, Oxbow stands head and shoulders above the rest. I don’t know what they give their people but they should bottle it and sell it.
From a technology perspective we’ve always been a Xerox shop – and will always be a Xerox shop – because there’s no other brand that comes close to the quality of a Xerox digital press at the volumes we’re producing.
Oxbow’s owner-driven approach to personal and professional service reflects our own approach to service excellence, and makes a refreshing change from larger corporate suppliers that get by on generic product and service offerings.
From the delivery and installation of all our machines to the very competent and helpfull training from the Oxbow Engineers. Our experience has been overall fantastic.
Despite its success, technology can only take you so far. It’s people that get you over the line. We know that if things go wrong we’ll have Oxbow support team on site in less than two hours. Downtime is not an option in our business.